Refunds.

Right now

Every tool in the shop is name-your-own-price and still in testing. No payment is taken anywhere on this site, so there is no order to refund and no card to refund it to.

This page exists so the rule is written down before it is needed.

When something is paid

Fourteen days, no questions asked. Email us from the address you bought with, tell us what you bought, and we refund it. You do not have to give a reason and we will not try to talk you out of it.

We reply within a couple of working days. Money goes back the way it came, usually within 3–7 working days after that, depending on your bank.

Pay what you want

Whatever you choose to pay for a name-your-own-price tool is voluntary. You can still ask for it back within 14 days and you will get it back. The tool keeps working either way — we do not take it away.

After 14 days

We are not promising anything past 14 days, but write to us anyway if:

• The tool stopped working because of a bug on our side
• You bought the wrong thing, or bought it twice
• Something else happened that a reasonable person would call unfair

We make exceptions more often than not. It costs us less than an unhappy person.

What we cannot refund

• Money you paid someone else — a cloud account, an AI provider, a storage plan. Those are your contracts, not ours
• Paid nothing — there is nothing to give back
• The time you spent learning the tool. Sorry

Chargebacks

Please email first. A refund from us takes days; a chargeback takes one to three months and puts a mark against a very small studio. We have never refused a refund inside the window.

How to ask

One line to shop@gillu.studio from the email you used. Tell us what you bought. That is the whole process.

Contact

Gillu Studio · Sagar Soni · Gurugram, Haryana, India
shop@gillu.studio

Indian law governs this policy. Disputes go to the courts in Gurugram, Haryana.